Frequently Asked Questions

No, our product is a software application designed to automate your cryptocurrency trading. We don’t store any cryptocurrency ourselves and don't have access to users’ funds, which is also one of our security points.

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Auto Trading is when algorithms of trading are carried out by a computer program. There are also many tools, like filters and signals, which help crypto bots make decisions. The AI Automated trading bot is based on 137 indicators, 56 candlestick pattern detectors, 45 strategy alerts that are not provided by any other platform. It also works in 3 trading modes. Bots work 24/7 and way faster than manual clicking.

CYOT tokens are the part of Cryptoyote ecosystem and services. We have developed our tokens in order to make it more clear and transparent for our clients to understand how many trades were made by AI powered auto-trading bot. The main purpose is to create a unit to track all actions and save them on blockchain. CYOT tokens are not securities and will be used only as a utility tokens.

CYOT  Tokens generated on WAVES Platform and may be stored only on Waves wallet. We use WAVES API to generate special wallets for our members to store CYOT tokens on Cryptoyote site.

Currently Cryptoyote fully automates crypto trading on Binance. We will continue expanding our list of supported exchanges in the near future. The main plan is to develop AI prediction for each exchange.

Every user has a great chance to get a reward for inviting people to Cryptoyote. You will get 5 CYOT tokens for invitee and have verified profile. To get a reward, copy a referral link in your account’s settings and share it with your friends. Once they register and verify account  you’ll get 5 CYOT tokens landed on your referral balance. You can spend it on Cryptoyote services.

We may increase referral rewards up to 10 CYOT tokens during airdrops and giveaways.

Step one: You have to click the link: https://cryptoyote.com/register

- Enter your username, e-mail and password.

Step two: Verify your e-mail.

- Verify your account by following the instructions sent to your email address.

If you did not receive this email, please check your junk / spam folder. If you entered an incorrect email address, you would need to re-register with the correct email address or contact support.

Check out these easy steps in order to recover your password:

• Follow this link: https://cryptoyote.com/password/reset;

• Insert the email address associated with Cryptoyote account you’re trying to access and press "Confirm";

• Receive an email with a secure link from info@cryptoyote.com. Please check your Spam & Promotions folder if nothing hits your mailbox;

• Click the link, create and confirm a new password;

• Cryptoyote will notify you that the password has been changed successfully;

• Log in using your Username/e-mail and the new password.

• Please make sure Caps Lock is not turned on while you’re creating a new password. 

In case you don’t receive the password recovery e-mail please contact administration using the chat bubble on the right of the screen or via e-mail: info@cryptoyote.com

Cryptoyote does not have monthly fee plan. Since daily trades may vary from 5 to 30 trades per day, we do not offer monthly fee. In order to start trading you must have CYOT tokens in your Cryptoyote balance; 1 CYOT ($0.5) = 1 Trade by AI bot. This means that you will pay each time bot trades for you.

There is also profit share fee which is 60% to member, 40% to cryptoyote from daily profit, which you can pay in CYOT tokens as well.

Cryptoyote uses CYOT tokens as a fuel so you need to have CYOT tokens on your balance to start trading. 1 CYOT = 1 Trade.

Also there is a profit share that generates after successful trade made by AI Auto trading bot. Cryptoyote checks your balance every 24 hours and if your daily trade were profitable, it takes 40% from profit of that day. In order to keep your exchange balance secure, we ask you to pay that fee in CYOT tokens. For that you need to buy CYOT tokens and transfer to you Cryptoyote wallet balance.

But in order to keep you away from holding WAVES tokens in your balance as well, we will change CYOT tokens into Sponsored tokens, where transaction fee will be paid only in CYOT tokens.

WAVES Wallet

Once you registered on WAVES Client, you will get a wallet with support of 10 cryptocurrencies and USD, EUR, TRY payment gateways. Which means that you can send there any of these cryptocurrencies in order to exchange and buy CYOT tokens or withdraw.

In order to buy CYOT tokens you have to go to Exchange and search for CYOT/USD pair. Since CYOT price is stable and connected to USD, you can buy tokens only in USD pair. Price for each token is $0.50…

Once you bought CYOT tokens, they will be shown on your wallet. If you do not see CYOT on your Balance, then simply click to + button and search for CYOT, choose it and add to your balance.

What's next?

This is your own wallet and you are the owner of all coins and tokens in your wallet. We have created another wallet while you registered on www.cryptoyote.com. So, in order to make bot work for you, simply copy your CYOT wallet from the web-site and send tokens to that address. Please, do not forget that once you send tokens to your CYOT wallet, they will not be able to withdraw back. All tokens in your CYOT wallet will be used for AI Auto-trading bot fees.

Of course you can do all operations on Waves mobile or Desktop apps as well…

We do not accept payments on our web site. You can buy CYOT tokens only on WAVES DEX which has support of various coins such as BTC, ETH, LTC, BCH, BSV, WAVES, ZCASH, XMR, DASH, VST, BNT and USD, EURO, TRY as well.

TIFU is special fund created by Cryptoyote to compensate your trade loss. When trade is profitable you do share profit as 40/60%, but when it will be loss, Cryptoyote will cover that loss with CYOT tokens. Tokens will be transferred to your Cryptoyote wallet and will have an amount equal to the loss. 

We don't guarantee profits, as you may know, markets are unpredictable. But Cryptoyote is a transparent and show all results.

Bot DOESNT have access to your funds, bot only "sees" your positions and gives smart suggestions. Be sure to select the right option in API panel at the exchange

Yes. We only have access to your API key, you can configure the limits in the exchange.

With Cryptoyote you do not have to trade. All you need is just to connect your cryptocurrency exchange to the Cryptoyote and it will start trading for you.

• First of all, you have to have enough CYOT tokens on your balance. Please make sure that you have at least 1000 CYOT tokens on your Cryptoyote balance.
• Second requirement is to have at least 0.5 BTC on your Exchange Balance.
• Then go to AI Trade > API Management and click to Connect Exchange button.
• Then choose your exchange ( currently we support Binance)
• Input API Key and API Secret from Binance. 
• On the next stages, it will check for your Exchange and Cryptoyote balance.
• After connection, you will be added to the waiting list and your account will be activated after verification. Please be patient, it may take some time before activation.

Binance is a China-based cryptocurrency exchange, founded in 2017. It is one of the most popular crypto exchanges in the world with 6 million active accounts. It’s popular among cryptocurrency traders, because it has high liquidity and competitive fees. Binance exchange is pretty easy to start with and is suitable for both beginners and professional traders.

Supported currencies: The service supports 186 cryptocurrencies with 461 pairs traded with BTC, ETH, USDT, TUSD, USDC, BNB and PAX as quote currencies.

You need only email to start trading on Binance. It has basic functionality for casual traders and advanced functionality with in-depth technical analysis tools.

Fee structure: Regarding trading fees on Binance, you have to pay 0,1% per each trade.

If you want to reduce your fees, you can use Binance Coin (BNB), to pay any kind of fees on this platform with this token (Tip: In Balance section you have an option to convert the coins on your balance that aren’t worth much and can’t be traded into BNB, so the deposit of even 30 cents can be used to pay a commission). You can have 50% off your commission for the 1st year and 25% discount for the 2nd year.

Binance exchange has no deposit fee. Moreover, Binance has recently added new option: using credit card via Simplex.

Withdrawal fees depend on currencies. The Bitcoin withdrawal fee is 0.0005 BTC, for ETH the fee is 0.01 ETH. The amount you can withdraw depends on the level of your account. You can increase the level by providing Binance with personal information requested.

Binance exchange is easy to start, and it is suitable for newbies and professional traders. Variety of cryptocurrencies for trading and low commissions certainly contribute to Binance’ popularity and to its leadership among other exchanges.

If you’ve registered on Binance, try our Cryptoytoe AI prediction bot for automated trading. This will make trading even easier. 

Please, log in your Binance account with a secure network system.

https://www.binance.com/

Choose "API Management".

Then, you will need to set up the corresponding API name and click "Create".

Enter your “Google authentication code” or “SMS authentication code”. It depends on your preferences. 

Once you pass the authentication, our system will send the confirmation mail to your registered email. Please, click "Confirm create" to confirm the new API creation. If you don’t have any email, please, check out this article and learn more about it:

https://binance.zendesk.com/hc/en-us/articles/360000444531

Store your Secret Key in a secure manner. It will not be shown again. Keep in mind that you shouldn’t share your access details with anyone. If you forget your Secret Key we won't be able to help you with the resetting process, unfortunately. The only solution is to delete the API and create a new one. 

First, you should log in your Binance account, follow this link:

www.binance.com

Don’t forget to check out the address before you log in. It will help you avoid scam.

Then, please click "Wallet” and "Deposit" in the upper right corner of the webpage.

Please, put in the name of the coin or select coin/token you plan to deposit.

We choose BTC as an example. You can "Copy BTC Deposit Address" and paste it to the corresponding address section in the platform where you proceed with your withdrawal.

You can also click "Show QR code" and use the corresponding platform's mobile app, to scan a QR code and complete your deposit transaction on Binance.

Please, don’t forget that:

• The Binance deposit option is a withdrawal action in the corresponding platform;
• If you choose to deposit Bitcoin on Binance, please make sure you choose to withdraw BTC in the corresponding platform. Any non-BTC deposits that go to BTC address in Binance, will not be able to refund.

If you choose the deposit option for some specific token, you need to input the correct deposit address, and fill in the "Tag" section.

（"Tag" may also be named as “Memo” or “Payment ID”)

Please, make sure both the tag and the deposit address are OK. After you check it, please choose the box "I understand that deposits without a MEMO will be lost" and click "Continue". 

We take BNB as an example, you can "Copy MEMO" and "Copy Address", and paste them to the corresponding MEMO and address section in the platform where you proceed with your withdrawal.

You can also choose "Show QR code", and use the corresponding platform mobile app, to scan the QR code and complete your deposit on Binance.

After your transaction is successfully processed, you can go back to the homepage, and click "Wallet", then "Deposit & Withdrawal History".

You can visit the blockchain, to check the status of any specific deposit by clicking the TxID.

You can switch Telegram notifications on, so that it will send you messages when:

• Trade is started
• Order is created
• Partial order execution is in place
• Extra order is created
• Order is closed
• Order price is changed
• Take profit order is created
• Take profit order update took place
• Take profit order is completed
• Deal is completed
• The active bots number has reached its maximum
• An error occurred

You can mark everything you need in the notification settings.

To switch them on, enter the Settings tab and click “Telegram bot setting” and “Activate bot”.

Yes. Every cryptocurrency exchange has a min value and if it’s not in place, the order won’t go through. The value depends on the exchange and the pair.

Currently we have a minimum limit on exchange balance for our members to start trading with bot. We ask you to have at least 0.5 BTC on your exchange balance.

Example of min values on Binance:

https://www.binance.com/en/support/articles/115000594711-Trading-Rule

Cryptoyote trading bot takes into account only a deal's profit, it doesn't count profit/loss caused by the change of your coins' price. I.e. you have Bitcoin on your account, the bot made you a 10-USDT profit, but BTC dropped in price to USDT, and you have lost 11 USD just by having BTC on your account. So you have lost $1 at this point.

Another possible reason is an increase in Bitcoin price.

Yes, when the take-profit price is calculated, it takes into consideration:

• The take-profit value % (The amount of profit you want to get eventually);
• An amount of extra orders executed (The take-profit gets recalculated each time another extra is executed);
• A fee.

If it wasn't included, you would have a good chance to close your deal into the loss, because your profit would not cover the fee.

Exchange rates stand for rates of the cryptocurrency pairs with extra information like volume, the highest price over the past 24h, the lowest price over the past 24h and a dayfilter status.

Binance

Filter failure: MIN_NOTIONAL - Your first order does not exceed the minimum set by Binance. You should increase the amount of the extra order or your first order. $11 is usually enough. The fixed-value option will help you set the first order amount in a more accurate way.

The account has got insufficient balance for requested action 

• If the error occurs in the very beginning, it means you don’t have enough funds to start a trading deal;
• If the error occurs at the take-profit stage, after the first order had been executed, it means that the trading bot can’t sell the amount of coins that were originally bought. This can happen if the fee was partially paid in certain coins. In your future transactions, allow the crypto bot to buy coins for fees or pay it directly on Binance in Binance Coin (BNB). To fix this, you need to buy the minimum amount of traded coins, unfreeze the cryptocurrency bot and reset Take Profit.

Invalid API-key, IP, or permissions for action - API keys or exchange permissions are set wrong.

Market is closed - the pair is not trading due to maintenance or it was delisted.

HitBTC

Insufficient funds to place an order - Your first order does not exceed the minimum set by the HitBTC exchange. It is necessary to increase the amount of the first or extra order. $11 is usually enough. 

Error placing Extra order Error create newBuyOrder (Order rejected). orderExceedsLimit - The crypto trading bot was unable to place an extra order due to lack of funds.

Error create newBuyOrder (Order rejected). orderExceedsLimit - Not enough funds to start a deal.

Error placing Extra order Error create newBuyOrder (InvalidRequest). Connection error - Connection error, no need to worry, just restart the bot after a few minutes.

Error create TakeProfit order (Order rejected). orderExceedsLimit - It means that the bot can’t sell the amount of coins that were originally bought. This could happen if the fee was partially paid with certain coins. In your future transactions, allow the cryptocurrency bot to buy coins to pay fees. To fix this, you need to buy the minimum amount of traded coins, unfreeze the bot and reset Take Profit.

cURL error 7: Failed to connect - Failed to connect to the cryptocurrency exchange. Try again in a couple minutes.

Error canceling Extra order Can’t cancel order (Reject Exception) - Failed to cancel the order.

Bittrex

MIN_TRADE_REQUIREMENT_NOT_MET or DUST_TRADE_DISALLOWED - Your first order does not exceed the minimum set by Bittrex exchange. It is necessary to increase the amount of the first or extra order. The fixed-value option will help you set the first order amount in a more accurate way. 

Error placing Extra order INSUFFICIENT_FUNDS or DUST_TRADE_DISALLOWED_MIN_VALUE Volume:

• The bot was unable to place an extra order due to lack of funds.
• The order does not meet the Bittrex minimum volume requirement.

INSUFFICIENT_FUNDS - You do not have enough coins to place an order. 

Bitfinex

Invalid order: minimum size for BCH/BTC is - Your first order does not exceed the minimum set by Bitfinex. It is necessary to increase the amount of the first or extra order. $11 is usually enough. 

Nonce is too small - Too many trading bots on one access point can be the reason for this error. If it happens too often, please change API key. Please, contact support if the error keeps on repeating.

Other

UNKNOWN_ORDER, Error new order, unknown order sent - Exchange connection error. Please, contact support if the errors happens too often.

Way too many requests; IP banned - No need to worry, everything will be fixed in a few minutes.

We’ve collected several useful tips that may help you to protect your funds and data in secure. So, check them out:

• Do not share your password with anyone and use password management tools with a good reputation.
• Do not call any phone number for someone claiming to be Cryptoyote Support.
• You shouldn’t send any money to anyone claiming to be a member of Cryptoyote.
• Enable Google Two Factor Authentication to level up your security.
• Set up unique, strong passwords for each website you visit, especially for those with sensitive data.
• You shouldn’t open emails from suspicious addressers, and don’t click the links or download the attachments. Moreover, you should keep in mind that phishing email may urge you to take actions quickly and implies that your funds or account will be blocked immediately.
• Subscribe to a good antivirus software for both phone and PC, and keep it updated.
  Wi-Fi is a security weak point. There are just too many variables. Older routers use weak encryption methods that are no longer secure. It may also use default admin passwords that are extremely easy to guess. If you have to use a public Wi-Fi, route all your traffic through a VPN.

We care about the security of your personal data. Cryptoyote team does everything to protect your account and your personal information. We conduct regular security audits of Cryptoyote website. Security is our priority and we do everything possible to provide you with the most secure crypto trading experience. Cryptoyote only works with exchanges that have a strong reputation for maintaining high security standards. API keys only allow the bot to trade. Cryptoyote cannot access your funds and bots cannot withdraw them. You always stay in control of your assets. For extra security, we recommend you to choose an exchange that best suits your preferences.

There are also measures you can take to further protect your Cryptoyote account. Please, read How to protect your funds?

We care about the security of your personal data and do everything to protect your account and your personal information. But there are measures you should take to further protect your Cryptoyote account.

Choose Secure Password

We would recommend you to use a complex and unique password that is not shared or similar to those used on any other websites. It's also a good idea to change it every 3 months and use a completely new password each time. Also, never disclose your password to anyone. A Cryptoyote staff members don’t have access to your password and will also never ask for your it.

Enable 2FA

Cryptoyote offers two-factor authentication (2FA) to make your account more secure. Instead of only logging in with your username and password you will also need to enter a secret code from your 2FA application to be able to login to the website. Our team strongly recommend you to use two-factor authentication for both your Cryptoyote account and cryptocurrency exchange you are using to trade.

Check API Permissions

Cryptoyote AI Trading bots work via API keys that allow them to execute trades on linked exchanges. Nowadays crypto exchanges offer advanced API key settings in which you can configure various rights and give the trading bot restricted access to your account only for trading. The most important thing is that you should not enable withdrawal through the API key. You will only need to allow sufficient rights to view the accounts status and to place orders. This way the platform cannot access your funds and even the crypto bots cannot withdraw them.

Here you can find out everything you need to know about phishing and the way you can protect your personal data and funds. Let’s take a look at it.

What is a phishing attack?

Phishing is a type of social engineering attack. It is a fraudulent attempt to obtain sensitive information such as username, password, 2FA code, etc by disguising as Cryptoyote or exchange in an electronic communication. Users are often be deceived by trusted parties such as:

• Email spoofing;
• Fake site;
• instant message with malicious link;
• social websites with manipulated link;
• Chat with impersonated service support;
• Fake hotline or support in search engine;
• Social media fake account;
• Malware downloaded from the internet;
• Free WI-FI phishing.

Protect yourself from phishing scams

It is known that the most important and weakest aspect in a security system is people. Hence, for users, vigilance is key:

A spoofed message often contains subtle mistakes such as spelling mistakes, strange syntax, unsmooth words, misspelled domain name. For example, www.cryptoyotea.com, etc.

In addition, attackers will try to push users into action by creating a sense of urgency. For example, an email could threaten account expiration and urge you to verify it within a timeline or you can see a message instructed users to move asset a secure wallet to avoid loss as soon as possible.

Phishing attack protection requires steps to be taken by users.

Upgrade Google Chrome or Mozilla Firefox to the latest version. It is known that Google Chrome or Mozilla Firefox will warn users for phishing or unsafe high risk website. For examples:

The safest way to login to Cryptoyote is only through the website or shortener cyot.io

Enable Two-factor authentication(2FA) system to level up your security. You shouldn't disclose your Google 2FA 16 digital back key to anyone or any website. If username and password were compromised, 2FA prevents the use of compromised credentials, since these alone are insufficient to gain entry.

Install Chrome Netcraft Extension or Firefox Netcraft Anti-Phishing Extension.

• Chrome Netcraft Extension
• Firefox Netcraft Anti-Phishing Extension 

Keep your systems /applications updated to avoid security bugs, and install reputable antivirus software and keep it updated.

Moreover, please, do not connect to an untrusted wireless network.

Reporting Phishing

If you see any suspicious messages from someone posing as us, please, contact us as soon as possible: info@cryptoyote.com .

It is recommended to verify that the computer you are using is not infected with a virus or any other form of malware. A good antivirus solution should prevent malware from ever infecting your system. If you suspect your computer is infected by malware or virus, first of all you need to check your computer with free utilities from leading antiviruses.

• Open your browser without any plug-in/extensions. 

Chrome: new incognito window(Ctrl+Shift+N);

Firefox: new private window(Ctrl+Shift+P);

• Install anti-virus software to scan/kill Trojan and viruses as soon as possible;
• Disable plus-in/extensions in browser, uninstall unknown software in the computer;
• Under extreme risk situation, format disk and reinstall the OS on the computer;
• Seek help from information security expert.

Security Tips

• Do not give your password to anyone;
• Do not call any phone number for someone claiming to be Cryptoyote Support;
• Do not send any money to anyone claiming to be a member of Cryptoyote;
• Always enable Google Two Factor Authentication.

You can follow us on social media channels. So, you can get the latest Cryptoyote news first-hand:

• Facebook;
• Twitter;
• Telegram;
• Medium

We also have discussion group on Telegram - Cryptoyote Club